How can I add arrival instructions?

Providing clear arrival instructions ensures that your guests have a smooth check-in experience. You can set up and update the Arrival Information in your Holidu account by following these steps:

How to Update Contact Details and Arrival Information

1. Log in to your Holidu Hosts account and select your property.
2. In the left-hand menu, click on Configuration.
3. Scroll down and select Arrival Information.
4. In the Contact Information section, click Edit to update the details of the person responsible for check-in (name, phone number, and email).
5. In the Arrival Information section, click Edit to add or update details such as:
   1. Key collection
   2. How to get to the property
6. Once you’ve entered the information, click Save.

Automatic Translations

• You can use the Translate to all languages button to automatically translate your instructions into all available languages.
• Before translating, make sure the text in the original language is correct and final, to avoid replicating errors in all translations.
• You can also review or edit each individual language version (e.g., English, French, German, Spanish, Italian, Dutch, etc.).

Important Notes

• The information you add in the Arrival Information section (contact details, key collection instructions, and directions) is automatically sent to your guests after they confirm a booking.
• If the guest’s language is available, they will automatically receive the translated version.
• If you update the arrival details after bookings have already been made, you must inform those guests personally about the changes.