Can I Delete a Guest Review?

My Guest Left a Bad Review, What Can I Do?

Guest reviews reflect their experience during their stay. While you may not always agree with a review, it can only be removed if it violates the terms and conditions of the platform where it was posted.

Negative reviews cannot be deleted simply because they are unfavourable. Instead of focusing on removal, consider using guest feedback to improve future stays. Responding professionally to reviews can also help reassure potential guests and demonstrate that you are attentive to concerns. 

When Can a Review Be Removed?

A review may be eligible for removal if it:

• Contains offensive, discriminatory, or inappropriate language
• Includes personal information or violates privacy policies
• Is irrelevant to the actual guest stay
• Clearly violates the platform’s review guidelines

Platform-Specific Review Policies

For more details on review policies, you can refer to the guidelines of each platform:

• Airbnb: Review Removal Policy
• Booking.com: Terms & Conditions  | Review Removal Policy 
• VRBO: Content Guidelines  | Review Guidelines 

How to Request Removal of a Review

If you believe a review should be removed, please reach out to us using the button at the end of this article and include the following information:

1. Mention that you want a review to be removed.
2. Explain the reason why it should be removed.
3. Provide the booking ID connected to the review.

By understanding and managing reviews effectively, you can maintain a strong reputation and build trust with future guests. Thank you for being a valued host.