How can I change my cancellation policy?

A flexible cancellation policy can make your property more attractive and increase bookings, properties with moderate policies often receive 2 to 5 times more reservations.

Offering a moderate policy can significantly boost your property's appeal, improve guest satisfaction, and lead to better reviews. At Holidu, we provide a wide range of cancellation options to suit your needs.

How to Update Your Cancellation Policy

1. Log in to your Holidu Host account
   Visit https://host.holidu.com/app/ or use the Holidu Host app and log in with your credentials.
2. Select your property
   Click “Properties” and choose the listing you want to update.
3. Go to Configuration
   In the left-hand menu, click “Configuration.”
4. Scroll to Cancellation Policies
   Find the “Cancellation Policies” section and click on it.
5. Select your preferred policy
   Pick the booking platform where you want to update the policy, then choose the option that best fits your property.
6. Save your changes
   Click “Save” to finalize your updated policy.

Important Notes:

• Changes apply only to future bookings. Existing reservations will not be affected.
• To boost bookings, consider choosing a more flexible policy or allowing guests to select a non-refundable option (available for Airbnb and Holidu).

Cancellation Policy Options by Platform

Holidu & Other Channels

• Flexible: Full refund up to 1 day before check-in
• Moderate 5 Days: Full refund up to 5 days
• Moderate 14 Days: Full refund up to 14 days
• Firm: Full refund up to 30 days
• Strict: 50% refund anytime

Airbnb

• Flexible: Full refund up to 1 day before check-in
• Moderate: Full refund up to 5 days
• Firm & Strict: Partial refund depending on timing
• Super Strict 30 Days: 50% refund 30+ days before check-in
   

Starting October 1, 2025, guests can cancel for free within 24 hours of booking if the booking is made at least 7 days before check-in. This applies to all reservations, no matter which cancellation policy you choose.

Booking.com

• Flexible: Full refund 1 day before check-in
• Moderate 5/14 Days: Full refund up to 5 or 14 days
• Firm: Full refund up to 30 days
• Strict: 50% refund anytime

Non-Refundable Option
You can allow guests to decide a non-refundable rate at a lower price, alongside your selected cancellation policies. This helps attract guests confident in their travel plans while keeping flexible options visible.

Common Questions

Can I offer non-refundable rates alongside flexible policies?
Yes! This strategy can attract guests certain about their plans while maintaining the appeal of flexible options.

How do I ensure my changes are saved?
Always click “Save” after selecting your preferred policy to apply it to your property listing.